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What happens if my insurer does not have a preferred repairer?

Even if your insurer doesn’t have a preferred repairer, they will still tell the smash repairer how much to fix your car for. Because of this, your insurance company is still ultimately responsible for rectifying poor quality repairs.

This means that you can contact VSRI to complete rectifications even if your insurer did not specify a preferred repairer.

Our team will still offer our complete services to eligible customers, including quality repairs and dealing with the insurer on your behalf.

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